The church we installed your software in immediately fell in love. Easy to setup and use. Look forward to years of service
We had some difficulty with the demo install and found that it's best to use just the defaults on the demo. When we installed the full version all went well.
We love the interface and especially the tone and quality of the sound. We had a previous solid-state installation that was difficult to use and did not have the ability to program hymns in with the hourly chimes. The tone of the eCarillon music is much better and clear.
Thank you
Overall I’m very happy with the final product and the sound we get. The schedule works well, we get a good sound and I get many comments. I graded it 3 stars and not 5 for two major reasons
1. I was very disappointed with how cumbersome and hard the programing and set up is.. it should be a lot easier, to use, navigate and understand.
2. It’s not clear how to incorporate music that we record in church (organ, hand bells, piano etc) into a library that the software can access. This would be less of an issue if your library was bigger, but since we have limited music from you, we will have to make our own and figure out how to set ups library for the program will access it
Our system is working on schedule but I would like some printed instructions to go with the purchase. I am not yet able to get the scheduler to play random songs on the hour using the hourly 8am-6pm schedule template.
I was expecting some guidance on getting started once the software was downloaded. Can't find anything like that. Although the scheduling software is fairly easy, there was no suggested or optional way to start. What does the LOAD button next to the Schedule title do? Is it necessary to have a schedule on the calendar for it to play?, etc.
Otherwise the software seems to perform like it should.
Hi Ron,
Thank you for your feedback. Our how to videos were temporarily down on our site when you purchased but are back up now and are available on our support page. Also, we are currently working on a written user manual that many have asked for.
As for the load button, it is used to instantly load a selected schedule into the player. You can always use this option to instantly load up your schedule to play (as defined) for today. The calendar allows you to define what you want to be loaded on any/every day now and in the future so you don't have to manually load your schedule in person.
The new carillon system is now in place and is working well. The software took a little bit of time to learn, but the tutorial videos helped with that process. The quality of the included bell carillons was good, but that's where some improvement could be made. The songs provided were quite long in duration. While we didn't want the hymns to play for that long in most situations, there were a few times when it was desired. What we had to do was go through all the hymns and create a shorter version and put it in it's own playlist so that we can now choose how long we would like it to play. While 50 hymns was a good start, having the option to purchase additional hymns would have been nice and a few selections for special events such as weddings would have been nice. Overall, a good product at a good price. Thank you.
Our church has been using a tower speaker system with very outdated electronics that employed 8-track cartridges that were used in 1970's in radio stations, and a pool timer (which we had to continually reset when power went out). Now, with eCarillon, I installed the software and carillon music on an old laptop with Internet time so it's always accurate. Everything works like a charm. I also set it up so I can remotely manage it from my home. PERFECT! Thank you, eCarillon! - Don, First United Methodist Church of Mesa, AZ
We replaced our church’s non-functioning chime system with the ECarillon program. We used a donated laptop computer and a Moukey amplifier from Amazon along with the existing speakers to bring our chimes back to life. After about an hour to hook everything up and program the schedule we were hearing the chimes that we had been missing for several years.
We had looked for a replacement system a few years ago. The only thing we could find was in excess of $5000.00. So we gave up. Recently, I found ECarillon. This gave us an affordable option. The total cost of getting our system going was $505. This includes three copies of the software, the music and the amplifier. We were thrilled to find such a fine system at such an affordable price.
Thank you ECarillon.
The systems seems to work very well, although the version for non-technical people seems to be fairly difficult to set up. Once everything is set up, then it works very well.
Package seems to be as they described, had issue a week after we purchased, but they were very responsive and got me back up quickly. Seems to be easy to add bell music as I added a call to service music file and it worked fine.so I would have to rate there service very good. Definitely a whole lot cheaper than replacing our system. A good solution if your on a tight budget.
We are a parish in a working-class city setting that had lost the use of its bells, as the old tape system had expired. With the donation of a basic laptop, the addition of an $80 dollar pre-amp and the eCarillon software, Holy Name now has a renewed voice. Recommended highly!
When out high price computer died, I went looking for a replacement, and wow, was I surprised. They wanted $1500.00 just to replace computer. I just got a laptop and loaded eCarillion, and Boom, carillon back up and running. Cut off updates and wi-fi to laptop so program has no interruptions. Sounds great neighbors welcomed it back. Thank you eCarillion.
Bob Dowis, Facilities Manager
Hillside United Methodist Church
Our Church was using another Carillon Bell program for years until the computer finally gave out. Upgraded the computer and started looking for new software. eCarillon was easy to install, competitively priced and easy to use. Works like a charm. Thank you.
Our church is predominantly in the middle of town. We installed ECarillon just before Christmas. The surrounding community enjoyed the Christmas music.
It’s working out great, thanks.
Our church’s carillon failed after 20 years of service. The technology was obsolete and the manufacturer end of life’d the device years ago. The base replacement they quoted us was $7,500.00. Given the times and current circumstances, we could ill afford purchasing a dedicated replacement. The folks I spoke with at eCarillon were supportive, and anxious to help. We downloaded and implemented the trial version of the software, and the rest is history.
The only issue we encountered was a Windows issue we had to disable updates, sign in, and configure it so the program would not be interrupted by “nag” screens i.e. “let’s finish setting up your computer etc.
Once the issues were resolved, it was smooth sailing. The program is largely intuitive, simple to use, and permits building an independent music library.
I give this program 5 stars in all categories.
Our computer crashed and after we rebuilt it, we needed to get the software back on and eCarillon support was right there to help get it back
We have had the system for 3 years now. It is very easy to use and change for Christmas and back. Put it on a $200 computer and sound is great. Many positive comments from neighbors.
I'm a little disappointed in the limited tone selection. The early version we were running before it died had a lot more song selection.
The church had used another company in the past and was not helpful when we ran into issues. eCarillon has been a delight to work with in changing over. People are excited to hear the bells again throughout the dya.
We used this forward to project the sound of a steam trains whistles and horns for the public to hear. Our City was named after an old train depot. Thank you.