I am a long time unique user, in the sense that I set up the program for our Episcopal Church which uses a Liturgical Calendar, and is not easy. I had programmed for 2.5 yrs. before the pandemic and just got back to it in late May. I am 73 and suffer from an intransigent form of vertigo that really messes with my concentration. And it had been almost 3 years since I had last set up a new year of scheduling. I had forgotten most of the issues and methods, both in the programming and in the best practices for arranging the series per day for a church season. I watched their training films again. And, while not spoon feeding me, Joseph, looked at the data files (Calendar XML file that the program uses) and diagnosed the initial problem. This had to do with having schedules for so many years in the file. When a title for a schedule between a year way back and now was created, it prevented the program from working properly. He shared a simple fix and we got that taken care of. Next the program would not play and I found out that the Playlists were not present. Not remembering how to set those up, I was somewhat was daunted. However, once I re-found and used the automatic set up for playlists, they recreated themselves beautifully.
Over the years, I have had computers die on me and had to reinstall the program and the guys have been great letting me get another reinstall without having to buy a whole new program. (Not like Microsoft and other big software companies.)
Ours is a small church, struggling through the pandemic. Our original carillon was a huge big rectangle thing (5'x 2.5' x 2.5'). After it died, being able to use eCarillon to play our hymns has been a blessing.
This is a great product and these guys are all around great when you need help.
I highly recommend eCarillon. Also, if you want to use the program for scheduling a liturgical calendar, get in touch: [****].